Friday, December 30, 2011

E-Cig.com

This a Chinese website that ships worldwide. Excellent website. Lots of good information, visually pleasing, easy to navigate, fairly responsive e-commerce site.  Excellent selection and reasonable shipping.

On my recent order with them, I ordered my own sampler pack, I ordered several bottles of their on sale 25 ml bottles, about a dozen different 10ml bottles.  Total was $51 with shipping.  Items price were approximately $35.  The package came in three days when website said 7-9 days.  It was shipped via DHL.

Everything came well packaged and no damage to any of the items. 

My only beef with my order was that I order some flavors the same except in different e liquid base, pg, pg-vg mix and vg and there is no way of knowing which is what, Wtf.   When I open the package, the clear, see-thru tape with faint red letterings were very hard to read.  The bottles were not properly marked pg, vg, or mix.....kinda shot down the taste test idea I wanted to perform on different e liquid bases.  Some I ordered different flavor strength if a certain flavor.  Can't tell from bottle what is what.  Kinda pisses me off.  So far it tried to flavored e liquid in pg and it was horrid.  The melon flavor wasn't the worst in the world, just not my taste.  The Mary Jane flavor sucks big time....not even close, it was so horrible I thought I might puke out my lunch.  Don't even bother with this flavor, just get the real thing.

I'll be trying more of the flavors that I received and comparing it to a base standard of my chosing which is Marlboro flavor in pg that you can get from practically any Chinese or American website with e-cigs.

Check out my other blog for taste test results.

Over all I would give it a B-.  They missed the solid A by putting very little thought into presenting their product for retail.  Items should be clearly marked and properly labeled, retail 101 unless of course you don't want people to know. The items were ready for wholesale only, so who ever buys quantity can put their own label on.

This is exactly why this industry needs some good, common sense regulation to stop crap like this.  You can't buy a single food or drug item in this country without proper labeling and neither should e liquid. 

I finally understood what the folks at http://www.esmokedepot.com were trying to tell me about ordering from China.  They warned me and gave me advice on how to order the items but no, I just knew it all.....oooops.

Overall
- good customer service
- vast selection of items
- fast, reasonable shipping
- great website

Con
- poorly labeled products
- no ingredient label
- some e liquid taste doesn't taste like it claims
- unsure if they really sent me pg or vg or pg-vg mix e liquid base. they charge more for pg and mixed bases.  Maybe its all pg and they are just laughing their heads off at the stupid, trusting American.  If you doubt you got what you paid for, means either they are trying to scam you or they are doing poor job on presentation.
- the cons really distract from a overall pleasant shopping experience

I'm being nice when give them a B-day overall.  I really want to give them a C- because they made my purchase of different e liquid for taste and vapor test moot.

I have an email to them regarding this matter, we'll see how they solve this problem.

Thursday, December 29, 2011

Don't Buy from AHappyDeal! Don't!

What ever you see, what ever you do just don't buy from these folks at ahappydeal.com and everbuy.com.

This is how my story of horror began......it's a beautiful fall day earlier this year, when thinking of Christmas, I stumbled upon a Chinese website called AHappyDeal.  Look at all the cheap items that would make for a great stocking stuffer and gifts and for the mystery Santa gig at the office party.  Looked like a legit site so I went ahead a placed a fairly large order, rare for me.  Usually I test out foreign sites with small orders only.

Finally after about two weeks, the items were delivered to my door.  Oh joy, NOT.  First, they used a box without a lid, that's right.  Box with no top.  They just used alot of plastic tape across the "top" to seal the items in with no packing at the top so several of the items were damaged during transit.  They left out about half of the items I ordered and two small liquid bottles spilled over other items.   Luckily, the items were already damaged.  So, although I was rather disappointed, I emailed The Chinese website's help center and finally got a response which actually inflamed my anger.  When I informed them that the order did not contain certain items, they replied that they knew they didn't ship it.  They said they were out of stock at the time of shipping but they went ahead and charged me for the items rather than telling me they were out of stock.  They charged me for shipping the out-of stock items too.

So now, I trying to get them to refund my money or ship the remaining items.  They told me they would ship it right away and ask me to send them $18 for shipping and insurance.  $18 was almost as much to send the original order!  I informed them that I had already paid for the shipping of the items plus their freaking insurance they make you buy.  Then they asked me to order something else so they can ship it together which would help them out of their screw up.  Stupid me, I still wanted the items so I reluctantly agreed.  I ordered two more items that was marked free shipping.  I waited another couple weeks or so and the items finally came.  The items that came were the two items I ordered to help with shipping costs from China.  DID NOT include any of the missing items to begin with.  On top of that, they sent me electronic items with European plugs.  Lots of good that does here.  Yeah, I can get a converter, but really?  Does Sony or Samsung sell you TVs with Euro plugs and toss you a cheap converter and tell you to deal with it.  That what these freaking &*&^%$#@ are doing to me.  They sent with the item, very cheap, ill fitting converter plugs that won't even stay on the charger.  On top of that, the item appeared to be previously opened or something and was missing several key components.  They said they'll send proper charger but don't hold your breath.  $50 says they'll send some of the parts if I am lucky and another cheap converter.

I am currently in dispute with ahappydeal through my credit card company.  I just went ahead and disputed the entire amount and will not relent until the items are made right or I get a complete refund including the crap items with Euro plugs and cheap converter.  I can't even give those away without looking like I got some factory rejects and trying to pawn them off as store bought.

I will continue to keep you updated on the matter.  Just don't buy here, there are plenty of other companies out there selling the exact same items and do a better job at it and honestly.