Whew, finally after about a month of dealing with 1and1.com that my nightmare has come to an end.......
It all began as I was working on my project when a salesman from 1&1 called me. Pretty good salesperson, not pushy and also listened. He was trying to sell me an seo package for a site that I have hosted there. I was reluctant but interested. I told him I would consider his offer. He told me he would have some one call me with the exact terms on Tuesday or Weds (this was on a Friday). I was agreeable.
Come Tuesday, come Friday and no one calls. I just left it alone since I was still reluctant and any company that can't follow up on a hot lead, well that's just stupid.
A week later I get a message on my phone stating that they have begun my SEO and will start adsense and so on. My jaw just dropped. They never contacted me, asked me any question about my market, style, preference or anything. I was more afraid they would screw up what built. I called the company immediately and was told that they would be escalating this complaint. A week passes by and I get another message, they can't run adsense for my site and would have to cancel my order.
I just laughed and thought the whole deal was now over, not. They decide to bill me for a service I didn't order and they can't run. So I finally get the one of three folks in the SEO department. I was dying to talk to the moron biatch whose been calling and leaving the idiotic schitzoid messages. No, Roger always claimed she was busy or not in.
Well, now I'm at least dealing with one person direct knowledge not just some customer service rep in Manila. I explained in no uncertain terms how I felt about the situation without being rude or yelling. After all, Roger didn't do this to me on purpose and we are all bothers and sisters (til you try to steal money from me). Roger seemed to understand the situation and told me he would personally have it taken care off.
Week and a half goes by and I get billed again for something I didn't order and they can't run, Wtf? Now, I am extremely upset. I called Roger up and asked if he remembered me. Yeah he did, you can tell from the voice change. Asked him why the billing when he said he would take care of it. He bullshitted me by stating that they were waiting for the original sales call tape. I told him I understand SOP but in this case, you can't perform the work you charged me for.
Plus, your site advertises 90 days no question money back on all products and services and I didn't even order this.....how much more strikes do you need brother, really.
Finally I just plain asked him if they were just having fun messing with me. Sort of like messing with every fifth customer. If they were all just laughing and trying to devise how else to stress me out.
He said he'll have an answer for me tomorrow. Well, I just didn't believe him and called Well Fargo and disputed the charges.
He did call back the next day, did not apologize or anything and relayed to me that they will have the charges reversed. I asked him anything else, waiting for some sort of apology but alas, none was forth coming.
Wow, never used to have this kinda of problems. Next time my experiences on ebay.
Backlinks for my site
www.selfhelp-now.com
For friend
www.esmokedepot.com
It all began as I was working on my project when a salesman from 1&1 called me. Pretty good salesperson, not pushy and also listened. He was trying to sell me an seo package for a site that I have hosted there. I was reluctant but interested. I told him I would consider his offer. He told me he would have some one call me with the exact terms on Tuesday or Weds (this was on a Friday). I was agreeable.
Come Tuesday, come Friday and no one calls. I just left it alone since I was still reluctant and any company that can't follow up on a hot lead, well that's just stupid.
A week later I get a message on my phone stating that they have begun my SEO and will start adsense and so on. My jaw just dropped. They never contacted me, asked me any question about my market, style, preference or anything. I was more afraid they would screw up what built. I called the company immediately and was told that they would be escalating this complaint. A week passes by and I get another message, they can't run adsense for my site and would have to cancel my order.
I just laughed and thought the whole deal was now over, not. They decide to bill me for a service I didn't order and they can't run. So I finally get the one of three folks in the SEO department. I was dying to talk to the moron biatch whose been calling and leaving the idiotic schitzoid messages. No, Roger always claimed she was busy or not in.
Well, now I'm at least dealing with one person direct knowledge not just some customer service rep in Manila. I explained in no uncertain terms how I felt about the situation without being rude or yelling. After all, Roger didn't do this to me on purpose and we are all bothers and sisters (til you try to steal money from me). Roger seemed to understand the situation and told me he would personally have it taken care off.
Week and a half goes by and I get billed again for something I didn't order and they can't run, Wtf? Now, I am extremely upset. I called Roger up and asked if he remembered me. Yeah he did, you can tell from the voice change. Asked him why the billing when he said he would take care of it. He bullshitted me by stating that they were waiting for the original sales call tape. I told him I understand SOP but in this case, you can't perform the work you charged me for.
Plus, your site advertises 90 days no question money back on all products and services and I didn't even order this.....how much more strikes do you need brother, really.
Finally I just plain asked him if they were just having fun messing with me. Sort of like messing with every fifth customer. If they were all just laughing and trying to devise how else to stress me out.
He said he'll have an answer for me tomorrow. Well, I just didn't believe him and called Well Fargo and disputed the charges.
He did call back the next day, did not apologize or anything and relayed to me that they will have the charges reversed. I asked him anything else, waiting for some sort of apology but alas, none was forth coming.
Wow, never used to have this kinda of problems. Next time my experiences on ebay.
Backlinks for my site
www.selfhelp-now.com
For friend
www.esmokedepot.com
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